1. Refund Policy Overview

Avocado AI ("we", "our", or "the service") is committed to providing our users with a quality service experience. This refund policy applies to all products and services purchased through our platform, including subscription plans and credit packs.

2. Subscription Refunds

2.1 Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation, your subscription will terminate at the end of the current billing period, and you may continue to use the service until then. Cancelling your subscription does not entitle you to a refund.

2.2 New Subscription Refunds

If you are a new subscriber and request a refund within 7 days of subscribing, and have not used more than 20% of your subscription credits, we will issue a full refund.

2.3 Annual Subscription Refunds

Annual subscriptions are eligible for a refund within 14 days of purchase, provided that no more than 20% of subscription credits have been used. After 14 days, annual subscriptions are non-refundable, but may be downgraded to a monthly subscription.

3. Credit Pack Refunds

Credit packs (one-time credit purchases) are generally non-refundable. However, we may consider a refund in the following situations:

Request made within 24 hours of purchase and credits are completely unused
Duplicate charges due to system error
Unauthorized transactions (with supporting evidence)

4. Non-Refundable Situations

Refunds will not be issued for:

Credits or services that have been used
Accounts terminated due to violation of Terms of Service
Requests made after the refund eligibility period
Promotional or discounted purchases (unless otherwise stated)
Credit loss due to user-initiated account deletion

5. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer service via our social media accounts
Provide your account email and transaction details
Explain the reason for your refund request
We will review and respond to your request within 5-7 business days

6. Refund Processing

Once a refund is approved, the amount will be credited back to the original payment method. Please note:

Credit/debit card refunds may take 5-10 business days to process
Original transaction fees may not be refunded
Refund amounts will be calculated in the original payment currency

7. Special Circumstances

In certain special circumstances (such as service outages, technical failures, etc.), we may offer partial refunds, credit compensation, or service extensions at our discretion. The specific resolution will be determined based on the actual situation.

8. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this refund policy or need to request a refund, please contact us:

Website: https://x.com/EvalynKiehn